Strategic Plan for Treatment in Central Washington

Here at Merit Resource Services, we are always trying to improve how we do things. In our efforts to grow and to improve, we have developed a strategic plan with input from management, the board of directors, persons served, community partners, stakeholders and other interested parties. In this effort, we have scheduled a strategic planning retreat for our management team and board of directors to review our current strategies and update our plan. We are interested in feedback on how we could improve services.

To initiate new programs and services and enhance existing services.

• Maintain and streamline services into Kittitas County
• Review with management team and respond to appropriate requests for proposals

To initiate new programs and services and enhance existing services.

• Refine policies and procedures to remain in compliance with new DBHR rules
• Develop and maintain client and contractual data base, stakeholder list
• Technology development — improve response time to IT problems
• Technology development — upgrade existing hardware and software

To improve professional standards and safety within the organization.

• Retention and Recruitment — improve benefit packages
• HR training and development
• Employee handbook

To reduce and assess claims.

• Continued involvement with Greater Columbia Regional Service Network

To enhance organizations profile through promotional activities.

• Increase local advertising at movie theatres, radio and local newspapers
• Increase presence with local probation and courts
• Increase presence with other local referral sources

To enhance the long-term financial viability of the organization.

• To research and implement new revenue streams
• Align agency with more traditional health care providers
• Position agency for increased services with the advent of health care reform

• Update code of conduct
• Board member retention and recruitment
• Update board member orientation manual
• Increase interaction between board of directors and management team

• Emergency evacuation policy and procedures
• Other emergency training for all staff
• Maintain agency-wide safety team

• Housing
• Transportation
• Improved facilities and functions (media presentations, etc.)
• Improved benefit packages
• Staff retention and recruitment
• Increase presence at schools
• Increase presence in jails and institutions
• Prepare for April 2020 and merger with primary healthcare